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Article Open Access September 30, 2022

Investigation of Outpatient Satisfaction in a General Hospital: The Effect of Socio-Demographic Factors

Paraskevi Theofilou 1,*
1
General Hospital of Thoracic Diseases SOTIRIA, Athens, Greece
Publihed in: Current Research in Public Health (Volume 2, Issue 1, 2022)
Page(s): 11-20
DOI: 10.31586/wjnr.2022.435
Received
July 30, 2022
Revised
September 20, 2022
Accepted
September 28, 2022
Published
September 30, 2022
Keywords
Satisfaction; Outpatients; Regular Outpatient Clinics; Socio-demographic Factors
Creative Commons

This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.
Copyright: Copyright © The Author(s), 2022. Published by Scientific Publications
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Cite This Article

APA Style
Theofilou, P. (2022). Investigation of Outpatient Satisfaction in a General Hospital: The Effect of Socio-Demographic Factors. Current Research in Public Health, 2(1), 11-20. https://doi.org/10.31586/wjnr.2022.435
ACS Style
Theofilou, P. Investigation of Outpatient Satisfaction in a General Hospital: The Effect of Socio-Demographic Factors. Current Research in Public Health 2022 2(1), 11-20. https://doi.org/10.31586/wjnr.2022.435
Chicago/Turabian Style
Theofilou, Paraskevi. 2022. "Investigation of Outpatient Satisfaction in a General Hospital: The Effect of Socio-Demographic Factors". Current Research in Public Health 2, no. 1: 11-20. https://doi.org/10.31586/wjnr.2022.435
AMA Style
Theofilou P. Investigation of Outpatient Satisfaction in a General Hospital: The Effect of Socio-Demographic Factors. Current Research in Public Health. 2022; 2(1):11-20. https://doi.org/10.31586/wjnr.2022.435 
@Article{crph435,
AUTHOR = {Theofilou, Paraskevi},
TITLE = {Investigation of Outpatient Satisfaction in a General Hospital: The Effect of Socio-Demographic Factors},
JOURNAL = {Current Research in Public Health},
VOLUME = {2},
YEAR = {2022},
NUMBER = {1},
PAGES = {11-20},
URL = {https://www.scipublications.com/journal/index.php/WJNR/article/view/435},
ISSN = {2831-5162},
DOI = {10.31586/wjnr.2022.435},
ABSTRACT = {Introduction: Measuring patient satisfaction with health services in recent decades has been an important tool for assessing the quality of specific services. Purpose: The investigation of the degree of satisfaction of patients attending the Regular Outpatient Clinics of a General Hospital as well as the effect of socio-demographic factors on their satisfaction. Method: For the gathering of research data, a structured questionnaire with "closed" questions was used regarding the patients' satisfaction with the reception - environment, speed of service, clinical and laboratory examinations, impressions from the medical care, impressions from the nursing care, the administrative services and the general service. Results: The study involved 36 men (57.1%) and 27 women (42.9%) with a mean age of 56.78 years. The majority of them were insured (79.4%), Greek citizens (90.5%) and high school graduates (36.5%). Also, most outpatients evaluated very satisfactorily the services provided by the Regular Outpatient Clinics of the Hospital. Finally, there was a statistically significant correlation between socio-demographic variables (age, insurance and nationality) and patient satisfaction level (p <0.05).Conclusions: Based on the findings of this research, there is a clear effect of socio-demographic factors on the degree of satisfaction of outpatients.},
}
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%D 2022
%J Current Research in Public Health

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%T Investigation of Outpatient Satisfaction in a General Hospital: The Effect of Socio-Demographic Factors
%M doi:10.31586/wjnr.2022.435
%U https://www.scipublications.com/journal/index.php/WJNR/article/view/435

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UR  - https://www.scipublications.com/journal/index.php/WJNR/article/view/435
AB  - Introduction: Measuring patient satisfaction with health services in recent decades has been an important tool for assessing the quality of specific services. Purpose: The investigation of the degree of satisfaction of patients attending the Regular Outpatient Clinics of a General Hospital as well as the effect of socio-demographic factors on their satisfaction. Method: For the gathering of research data, a structured questionnaire with "closed" questions was used regarding the patients' satisfaction with the reception - environment, speed of service, clinical and laboratory examinations, impressions from the medical care, impressions from the nursing care, the administrative services and the general service. Results: The study involved 36 men (57.1%) and 27 women (42.9%) with a mean age of 56.78 years. The majority of them were insured (79.4%), Greek citizens (90.5%) and high school graduates (36.5%). Also, most outpatients evaluated very satisfactorily the services provided by the Regular Outpatient Clinics of the Hospital. Finally, there was a statistically significant correlation between socio-demographic variables (age, insurance and nationality) and patient satisfaction level (p <0.05).Conclusions: Based on the findings of this research, there is a clear effect of socio-demographic factors on the degree of satisfaction of outpatients.
DO  - Investigation of Outpatient Satisfaction in a General Hospital: The Effect of Socio-Demographic Factors
TI  - 10.31586/wjnr.2022.435
ER  -