Rule-Based Automation for IT Service Management Workflows
Table 2.
Change Management Risk Assessment Table
|
| Change type |
Technical risk (0-5) |
Operational risk (0-5) |
Suggested control |
|
|
| Standard (pre-approved) |
1 |
1 |
Auto-approve + auto-schedule |
|
| Normal (routine) |
2 |
2 |
Rule-based approval + human validation checklist |
|
| Significant |
3 |
4 |
Escalate for sign-off + tighter window |
|
| Emergency |
4 |
5 |
Fast-track board + post-implementation review rules |
|
|
|
