Sentiment analysis, a vital aspect of natural language processing, involves the application of machine learning models to discern the emotional tone conveyed in textual data. The use case for this type of problem is where businesses can make informed decisions based on customer feedback, identify the sentiments of their employees, and make decisions on hiring or retention, or for that matter, classify a text based on its topic like whether it is about a particular subject like physics or chemistry as is useful in search engines. The model leverages a sequential architecture, transforms words into dense vectors using an Embedding layer, and captures intricate sequential patterns with two Long Short-Term Memory (LSTM) layers. This model aims to effectively classify sentiments in text data using a 50-dimensional embedding dimension and 20 % dropout layers. The use of rectified linear unit (ReLU) activations enhances non-linearity, while the SoftMax activation in the output layer aligns with the multi-class nature of sentiment analysis. Both training and test accuracy were well over 80%.

The field of sentiment analysis is a crucial aspect of natural language processing (NPL) and is essential in discovering the emotional undertones within the text data and, hence, capturing public sentiments over a variety of issues. In this regard, this study suggests a deep learning technique for sentiment categorization on a Twitter dataset that is based on Long Short-Term Memory (LSTM) networks. Preprocessing is done comprehensively, feature extraction is done through a bag of words method, and 80-20 data is split using training and testing. The experimental findings demonstrate that the LSTM model outperforms the conventional models, such as SVM and Naïve Bayes, with an F1-score of 99.46%, accuracy of 99.13%, precision of 99.45%, and recall of 99.25%. Additionally, AUC-ROC and PR curves validate the model’s effectiveness. Although, it performs well the model consumes heavy computational resources and longer training time. In summary, the results show that deep learning performs well in sentiment analysis and can be used to social media monitoring, customer feedback evaluation, market sentiment analysis, etc.