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Rule-Based Automation for IT Service Management Workflows
Online Journal of Engineering Sciences
| Vol 1, Issue 1
Table 2. Change Management Risk Assessment Table
| Change type | Technical risk (0-5) | Operational risk (0-5) | Suggested control |
| Standard (pre-approved) | 1 | 1 | Auto-approve + auto-schedule |
| Normal (routine) | 2 | 2 | Rule-based approval + human validation checklist |
| Significant | 3 | 4 | Escalate for sign-off + tighter window |
| Emergency | 4 | 5 | Fast-track board + post-implementation review rules |